Smooth Incident Management – CMDB as a key tool in creating an agile and resilient IT environment
In the world of information technology, full visibility of IT infrastructure is increasingly crucial for prompt incident response. The CMDB (Configuration Management Database) serves as a central repository, compiling data on IT assets, from licenses to hardware and applications, enabling comprehensive control over the IT infrastructure. Paired with incident management tools, the CMDB becomes an essential instrument for quickly identifying and responding to unexpected situations, ensuring operational stability.