Augmented remote assistance helps remote workers gain immediate access to remote experts when necessary, streamline the field service process, plant floor operations and customer communication.
It makes the expert as effective as if they were on site with the worker, meaning travel costs are reduced & problems are resolved quickly.
Subject matter experts can remotely provide step by step instructions on how to perform critical tasks, for workers and customers – delivering fast, efficient on-the-job guidance.
- Remote assistance apps allow experts to share expertise, without physically having to travel on-site. This reduces the burden on senior experts, while retaining them longer as “virtual gurus.”
- Remote assistance reduces the cost of providing highly skilled support. By lowering costs, companies can direct skilled resources to help smaller, more remote customers.
- Remote assistance can pair experts with newer workers more easily, allowing gurus to virtually act as mentors to junior workers.
Keep employees connected and safe
Collaborate with remote experts
Enable customer self-service
Increase operator productivity by 5-60%
Reduce scrap by 10-50%
Reduce changeover time by 30-70%
Build an agile and flexible workforce
Vertical transport systems
How do we start?
We start with projects based on value Proof of Value
Business Justification Choice of one use case
Plan and roadmap
Feedback and decision workshop
We are looking forward to doing business with you!
As TT PSC, we have been a partner of the American company PTC for over 15 years – the undisputed leader of IoT solutions for industry – for which we are not only an integrator, but also a center of competence and R&D of products. Our competence is confirmed by the status of PTC partner, as well as by partnership with Rockwell Automation. We have a portfolio of many successful IoT and AR implementations for industry around the world. We will help you choose the right tools, functionalities and create an action plan. With our help, you will go smoothly through the implementation work.
Technology stack used for Augmented Remote Assistance:
Expert Capture, Studio, Chalk
Azure IoT Hub