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  • PTC Partner Network logo
  • Rockwell Automation logo
  • ESAB logo
  • Gentherm logo
  • Microsoft Gold logo
  • Atlassian Solution Partner logo
  • AWS partner network
  • Microsoft Partner Mixed Reality logo
  • Microsoft Azure Certified

ASSISTANCE

Augmented remote assistance helps remote workers gain immediate access to remote experts when necessary, streamline the field service process, plant floor operations and customer communication.

It makes the expert as effective as if they were on site with the worker, meaning travel costs are reduced & problems are resolved quickly.
Subject matter experts can remotely provide step by step instructions on how to perform critical tasks, for workers and customers – delivering fast, efficient on-the-job guidance.

Capabilities:

  • Remote assistance apps allow experts to share expertise, without physically having to travel on-site. This reduces the burden on senior experts, while retaining them longer as “virtual gurus.”
  • Remote assistance reduces the cost of providing highly skilled support. By lowering costs, companies can direct skilled resources to help smaller, more remote customers.
  • Remote assistance can pair experts with newer workers more easily, allowing gurus to virtually act as mentors to junior workers.
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Keep employees connected and safe

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Collaborate with remote experts

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Enable customer self-service

Benefits:

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Increase operator productivity by 5-60%

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Reduce scrap by 10-50%

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Reduce changeover time by 30-70%

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Build an agile and flexible workforce

What Industries?

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Automotive

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Mining Services

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Pharmaceutics

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Plastic processing

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Machinery

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Tobacco

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Vertical transport systems

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Chemistry

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Printing

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Aviation

How do we start?

We start with projects based on value Proof of Value

Business Justification Choice of one use case

Plan and roadmap

Asset Monitoring graphic
Discovery workshops Project work breakdown
ROI
Implementation of the project first phase PoV
Feedback
End of PoV
Plan
Implementation of pilotage for the second area

Analysis of business needs, identification of use cases

Rewiev of results. Validation of benefits with end users. Confirmation / correction of change of case / area

Business benefits

Design Workshop

Feedback and decision workshop

We are looking forward to doing business with you!

As TT PSC, we have been a partner of the American company PTC for over 15 years – the undisputed leader of IoT solutions for industry – for which we are not only an integrator, but also a center of competence and R&D of products. Our competence is confirmed by the status of PTC partner, as well as by partnership with Rockwell Automation. We have a portfolio of many successful IoT and AR implementations for industry around the world. We will help you choose the right tools, functionalities and create an action plan. With our help, you will go smoothly through the implementation work.

Contact us
Asset Monitoring photo

Technology stack used for Augmented Remote Assistance:

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