Atlassian and BMC

Implementation, development and maintenance of ITSM platforms, work, and business process management systems

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As a Partner of Atlassian and BMC, we provide platforms for ITSM, digital workflow, and project management tools, among others.

Nearly 70 specialists, including analysts, administrators, project managers, and programmers, are involved in the implementation and maintenance of environments for handling business processes.

We are in constant contact with the manufacturers of leading work, task, and project management solutions, such as the Jira system, Confluence and BMC software.

Learn more about our services and see how we can streamline your organization's daily operations with work management systems.

Work management systems address challenges such as:

Lack of a consistent place to store and share documents and data.

Difficulties in coordinating activities among different teams and projects.

Excessive paper documentation and processes, making management and archiving difficult.

Lack of flexibility to adapt to changing market and customer needs.

Difficulty in identifying and removing redundant or inefficient processes.

Lack of a coherent labor management strategy and unclear goals for teams.

Excessive email chains, leading to the loss of relevant information and delays in processes.

Impaired multi-channel team communication, leading to ambiguity and disorganization.

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What do we offer?

Sales and support of licenses
Atlassian and BMC products.
Development of Atlassian/BMC
Infrastructure for Enterprise customers
Implementation projects
from analysis to deployment and post-implementation support (system tailored to the needs of the company)
Administration services
Configuration, updates, upgrades, custom development, migrations

Implementing a work management platform step by step

1

Preparation

We do not propose anything blindly. We consult and discuss the client's needs, preparing a proposal based on previous analysis. We check, we ask, we propose, and in the end - we determine.

  • Consultation – an initial discussion of needs and requirements.
  • Business analysis – working closely with the client; modeling business processes of the company.
  • Prepare an offer – a proposal for tools and accessories that will meet the customer's needs.
2

Action

After determining what needs to be done, we proceed to the technical part of the work and deploy all points of the contract. We work according to the plan. We are in constant contact with the client. The activities we perform depend on the client's needs. They can include:

  • Installation and integration of Atlassian or BMC software.
  • Upgrading the system or other BMC/Atlassian products.
  • Data migrations, i.e. moving the system between servers/versions (also to or from Cloud, Data Center).
  • Process configuration based on IT best practices.
  • Customization of system functionality, and tools to meet specific needs (custom fields included).
  • Development, i.e. dedicated applications created on request.
  • IT monitoring, i.e., ongoing control of the infrastructure
3

Maintenance

We make sure that the implemented solution works properly. The customer can choose to install the tools on our servers, their own servers, or use cloud solutions.

  • Maintaining the software in continuous, trouble-free operation (high SLA).
  • Application hosting on TT PSC servers or in the cloud: AWS, Microsoft Azure.
4

Support

We oversee the functioning of the implemented tools for the teams. We know that contact with the customer is key to establishing good cooperation. We are available at all times for questions, concerns, or emerging issues. As part of the implementation work, we provide a helpful training in the use of BMC Helix, Jira, and Confluence. We also provide pre- and post-implementation services.

  • Workshops for administrators and end users of Jira BMC Helix and Confluence.
  • Personalized service care from our expert.
  • Post-implementation support, i.e. ongoing software monitoring, problem diagnostics, administration, IT solutions, and technical support.
  • Consultation and recommendations on the tools used and development of the environment with further functionalities / processes.
  • Tips and advice on Atlassian/BMC add-ons.
  • Constant contact in the form of phone calls, emails or meetings with the client.

Best tools for process management

Atlassian

  • Software for business
  • Work systems, project management, and business process management (ESM) tools
  • Improved team organization and IT team collaboration
  • Simple priority and task management
  • Shorter project lead times
  • Effective IT Service Management (ITSM)
  • Automation of tasks, processes, and responses

BMC

  • Effective IT service management (ITSM).
  • IT infrastructure management
  • Monitoring and analysis, tracking performance
  • Process automation
  • Cloud resource management
  • Event and incident management
  • Reporting and data analysis

Atlassian is known for its wide range of tools that support teams, project management and business processes. In addition to the popular Jira platform, it offers products such as Confluence, Bitbucket, and Opsgenie. Thanks to its flexibility and broad configuration capabilities, Atlassian's tools can be tailored to different needs, supporting processes such as task tracking, project planning, reporting, incident management and change management, as well as a range of software development, testing and release solutions. Moreover, Atlassian's brand partners have created a rich ecosystem of add-ons and integrations that extend functionality, enabling the users to customize the infrastructure to meet specific needs.

As an Atlassian Partner, Transition Technologies PSC enjoys trust and a high level of expertise in implementing and developing Atlassian tools, including Jira or Confluence.

The partnership gives us access to the latest solutions, technical support and participation in manufacturer training. Our partnership with Atlassian results from relevant training and certifications, proving that we provide the highest quality services and comprehensive implementation, optimization, and training support.

BMC offers ITSM, operations management, and data analytics solutions. In addition to its flagship product BMC Helix, the company also provides a range of other tools, such as BMC Remedy, BMC Discovery and BMC Control-M, which support various aspects of the enterprise, providing process automation, IT infrastructure monitoring, and incident, change, problem or resource management. Thanks to cloud-native technology, BMC's solutions provide flexibility and scalability to adapt to the changing needs of the organization.

As a BMC partner, Transition Technologies PSC has access to the latest solutions and technical support from the manufacturer.

This partnership enables us to provide high-quality implementation, optimization, and technical support services.Thanks to our experience and certifications, we provide comprehensive services related to the implementation and maintenance of BMC solutions, tailored to the needs and requirements of our customers.

Take advantage of our services and learn about the best work management software and applications if:

  • Your company operates in an Atlassian/BMC environment or you want it to operate in one.
  • Standard manufacturer support is not enough for you.
  • You expect a prompt response to reported problems.
  • You depend on the support and service of specialists from Poland
  • The previous company offering support to your company has failed.
  • You want to work with experienced and qualified professionals.
  • You want to consult on the development or modification of the tools your company uses.
  • You don't want to hire a Jira, Confluence, or BMC system administrator on your staff.
Two people in business attire shaking hands with sunlight streaming through.

Both Jira and BMC Helix have a high degree of flexibility, which means they can be tailored to the unique needs and workflow of each company and industry. Both platforms are available in cloud and Data Center versions.

Organizations that use the Server version of Jira and the Server version of BMC Remedy are encouraged to migrate, as these versions are no longer supported.

Are you looking for a team to streamline your projects in Jira or BMC?

Benefits of efficient use of work management systems

Easy access
Centralization of documents and data for all users, with an easy-to-use interface.
Communication and collaboration between teams
(Workflow management) Real-time synchronization of activities improves service quality and employee productivity while reducing conflicts
Space savings and better archiving
Digitization of processes enables the elimination of paper documentation.
Efficient work management
Adaptable to organizational changes and/or market needs, thanks to extensive configuration options.
Elimination of redundant activities and automation
Data analysis, automated processes, and continuous monitoring allow for quick identification of areas for optimization and improved resource management.
Better business results
Achieved through the implementation of a unified work management strategy and clear goals, increasing engagement and performance of employees

Want to learn more about the benefits of ITSM?

Download our e-book on cost effectiveness!

Download PDF

TT PSC management applications

Test the applications developed by Transition Technologies PSC. The benefits of integrating Jira with our add-ons include process optimization, better team organization and work communication, and ultimately a platform tailored to your company's processes. Get effective tools for project management and progress monitoring.

  • The Scheduler for Jira
  • Excel 365 Connector for Jira
  • Vacation Manager for Jira
  • Issue Links Viewer for Jira
  • Staffing Timeline for Confluence
Business professionals working together at a desk with a laptop, documents, and digital devices, discussing data and strategies.

Success stories

Who we are?

Three diverse business professionals smiling and collaborating around a laptop in a bright, modern office

Transition Technologies PSC is a Polish IT company and a provider of systems based on Cloud, PLM, AI, IIoT, and AR technologies. As an Atlassian and BMC Partner, we deliver, develop, and support platforms such as Jira, BMC Helix, and Confluence.

  • Official Partner of Atlassian and BMC.
  • Over 10 years of experience working with Atlassian systems.
  • ITSM platform implementation for a government organization.a
  • Recognized by Enterprise clients for software implementation and maintenance services in business process management.
  • Experienced team of experts: administrators, architects, analysts, and implementation specialists.
  • Developer of proprietary applications for Jira and Confluence.