PLM Upgrade

Before planning the upgrade, we begin by acquiring crucial information about a system and understanding the current state of the PLM environment. This allows us to define requirements and identify elements which will require increased attention, for example customizations. During this phase we ask you to fill a questionnaire which allows us to gather key information for further activities. A 1-3-hour meeting with personnel responsible for managing a PLM instance is sometimes also necessary to understand details. We approach each project phase individually, offering professional support of our experts.

Using a backup copy of the production environment we perform test upgrades. This phase allows us to identify and resolve system issues related, for example, with data quality. In most cases we suggest executing additional test iterations, which allow us to eliminate all previously unidentified issues. This methodology enables verification of defined processes. As a result, all data from the source system should be successfully moved to the new version and the process should be confirmed.

Performing a final test on the latest backup copy of the production system aims at validating the entire process based on a new set of data to identify and eliminate any new issues and ensuring a smooth production deployment.

Upgrading the production system and first startup of the new version are usually performed outside of standard working hours, for example during the weekend. This phase requires very close cooperation with your IT department.

Some issues do not surface during testing, regardless of how thorough it is. Our System Administrators and ETL experts will remain at your service after completing the production system deployment to address any such situation. We will also work proactively with your IT department to define capabilities of process optimization in your new system version. During this phase we solve all issues with data quality, performance and functionality. We offer full support in the form of a helpdesk service or directly on-site.