_Creating efficient remote service & management with IoT

Plannet Innovation pty ltd

Planet Innovation exists to develop and commercialize products that have a positive impact on the world. The company provides technology innovation, product development and commercialization expertise to companies around the world and focus on the biomedical, clean-tech and hi-tech industries. It is based in Melbourne, Australia also operate out of Chicago and has clients located all around the world, include established product companies and entrepreneurial start-ups. The company’s clients include three of the world’s top 10 biotech companies. In addition to developing products for its clients PI also develop and launch their own products and platforms, which vary from re-usable hardware and software modules, to technology platforms, through to commercially available products.

Challenges and Needs

Planet Innovation works together with Genea Biomedx and Merck Group to provide a holistic solution to many fertility clinics and labs, which always aims to o deliver the best outcomes for the patients. One of the most important component is Genea’s Geri Connected Server. This product connects with multiple incubation devices and monitors the most crucial aspects of the whole process – incubation and verification. The grate need for innovative improvement occurred, due to the constant need for the field service technician to maintain, monitor and keep this critical Geri Servers fully functional at all time. Transition Technologies PSC was invited to use its unique skills and experience and provide an innovative solution for service personnel to remotely monitor and troubleshoot Geri incubators and Geri Connect servers installed in the field, which Improves overall customer satisfaction with more accurate troubleshooting, reduced instrument downtimes and remote service when appropriate.

Implemented Solution

Transition Technologies PSC build an unique Remote Service Management cloud application on the top of PTC ThingWorx platform. This solution is designed to keep high security and restrictions at all levels to ensure safety of the patients data records, while working remotely with fully accessible multiple Geri Servers and Incubator devices. This allows technical experts to access, monitor, troubleshoot and diagnose the individual devices remotely at any time using the ergonomic and easy to use web application build on the top of cutting edge Internet of Things platform hosted in PTC Cloud infrastructure.

Results