OpsGenie – modern incident management for your company
Effective incident management
OpsGenie is a system that supports processes such as incident management and problem management – it acts as a platform that collects all the notifications related to requests requiring the intervention of service technicians. Moreover, it automatically notifies the right person and if it does not register a response, it escalates the request to another specialist. OpsGenie manages notifications by categorising them in terms of priority and time. The system reports new incidents via such channels as telephone calls, text messages, instant messaging, and push messages.
Jira Service Management + OpsGenie
- Managing notifications from all systems owned by the company
- Automatic data synchronisation
- Automation mechanisms that improve workflow
- Can be integrated with more than 200 different applications
- Monitoring the entire workflow from the request to completion and feedback
- Reports and data on the efficiency of handling requests
!NOTE! OpsGenie functionalities will be integrated with Jira Service Management CLOUD since 2021
OpsGenie as an ITSM component
Monitoring & logging
Nagios, Datadog, Splunk, AWS, New Relic
Alert centralization & on-call management
Git & CI/CD tools
Bitbucket
Visibility into logs & deployment history
Incident command center
Opsgenie, Microsoft Teams, Slack, Zoom
Statuspage communication
Statuspage
Incident timeline & postmortem
Remediation tasks
Jira Software
IT Service Management
OpsGenie complements Jira Service Management and other applications when it comes to request management. Companies with large operational teams need tried and tested solutions that will both provide advanced capabilities and simplify work (e.g. through automation).
Atlassian solutions are flexible enough to fit different processes, regardless of the industry. Take a look at some examples of Jira Service Management applications:
