OpsGenie – modern incident management for your company

Effective incident management

OpsGenie is a system that supports processes such as incident management and problem management – it acts as a platform that collects all the notifications related to requests requiring the intervention of service technicians. Moreover, it automatically notifies the right person and if it does not register a response, it escalates the request to another specialist. OpsGenie manages notifications by categorising them in terms of priority and time. The system reports new incidents via such channels as telephone calls, text messages, instant messaging, and push messages.

OpsGenie Atlassian TTPSC

Jira Service Desk + OpsGenie

  • Managing notifications from all systems owned by the company
  • Automatic data synchronisation
  • Automation mechanisms that improve workflow
  • Can be integrated with more than 200 different applications
  • Monitoring the entire workflow from the request to completion and feedback
  • Reports and data on the efficiency of handling requests

!NOTE! OpsGenie is only available in the Cloud version

OpsGenie as an ITSM component

The OpsGenie platform facilitates and automates the work of service teams. Incident response times are reduced thanks to the immediate notification of the right person and the multiple communication channels. Thanks to its advanced integration capabilities, OpsGenie is interoperable not only with Atlassian tools:
OpsGenie icons monitoring & logging

Monitoring & logging

Nagios, Datadog, Splunk, AWS, New Relic

OpsGenie icons alert centralization

Alert centralization & on-call management

OpsGenie icons Git & CI/CD tools

Git & CI/CD tools

Bitbucket

On-call developer or team
OpsGenie icons visibility into logs

Visibility into logs & deployment history

OpsGenie icons incident command center

Incident command center

Opsgenie, Microsoft Teams, Slack, Zoom

OpsGenie icons Statuspage communication

Statuspage communication

Statuspage

Reporting & analytics
OpsGenie icons Incident timeline

Incident timeline & postmortem

OpsGenie icons Remediation tasks

Remediation tasks

Jira Software

OpsGenie table

Provide your customers with the highest standard of service and your operational teams with the best systems to work with

IT Service Management

OpsGenie complements Jira Service Desk and other applications when it comes to request management. Companies with large operational teams need tried and tested solutions that will both provide advanced capabilities and simplify work (e.g. through automation).

Atlassian solutions are flexible enough to fit different processes, regardless of the industry. Take a look at some examples of Jira Service Desk applications:

IT Service Management for business. Service desk with ITIL certificate

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Customer Portal in Jira Service Desk: notifications, automation, knowledge base, SLA

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Asset Management in Jira Service Desk

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DevOps – from a trend to the standard

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