Black and green graphic showing the big logo of ThingWorx which is the solution for heavy industry for connecting data from all manufacture for more efficient management


In the dynamic landscape of Internet of Things (IoT) platforms and applications, ThingWorx offers powerful solutions for businesses embracing connected devices and data analytics. Yet, implementing and maintaining ThingWorx presents its challenges. Whether you’re a seasoned user or new to ThingWorx, overcoming these hurdles is crucial for Industrial IoT success. In this insightful blog, we’ll uncover the top challenges, offer tips for new customers, discuss strategies to get the full value your ThingWorx investment, and explore the importance of upgrading your ThingWorx solution to stay ahead of your competition and the rapidly evolving IoT.

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Top 5 ThingWorx Challenges

For companies already utilizing ThingWorx, certain challenges may arise, hindering the smooth operation and development of their IoT projects.

Our experts identified the top five challenges faced by ThingWorx users:

  1. Lack of In-house ThingWorx Expertise: Many companies struggle with a shortage of experts in ThingWorx, leading to delays in project execution or suboptimal implementation due to reliance on outdated knowledge.
  2. Specific Use Cases (SCO or SCP): Implementing Smart Connected Operations (SCO), e.g., IIoT on the plant floor, or Smart Connected Products (SCP), e.g., remote service, scenarios can be complex and require specialized knowledge and experience.
  3. Integration Complexity: Integrating ThingWorx with existing systems such as ERP, MES, and cloud services can pose challenges due to the need to implement connectivity protocols and data synchronization complexities.
  4. Upgrade Management: Managing the process of upgrading ThingWorx installations can present various challenges, including identifying impacted code, dealing with configurations done by others, upgrading with minimum downtime, and managing the process of moving applications and data between environments (e.g., from development to production).
  5. Security Concerns: Ensuring the security of IoT devices, data, and user access within the ThingWorx ecosystem is paramount, but it can be challenging to implement and maintain robust security measures effectively.

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6 Tips for New ThingWorx Users

For those just beginning their journey with ThingWorx, or perhaps undergoing a trial period, understanding key strategies can significantly accelerate the time to value and ensure a smooth implementation.

Here are six tips for new ThingWorx users:

  1. Accelerate-Time-to-Value: Start with impactful projects that align with your goals.
  2. Architecture Design Best Practices: Make smart design decisions to enable your system to grow with your needs, following ThingWorx guidelines.
  3. Integration with Other Systems and Data Sources: Seamlessly connect ThingWorx with your existing tools and data sources.
  4. Mashup Design and Configuration: Create user-friendly interfaces that display your data effectively.
  5. User Management: Control who accesses what within your ThingWorx environment.
  6. Explore Additional Apps and Features: Discover new ways to enhance your ThingWorx experience with additional tools and features.

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Eight Ways to Maintain & Extend Your ThingWorx Experience

Once your ThingWorx system is up and running, it’s essential to ensure its continued success and explore opportunities for expansion.

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Here are eight key strategies to maintain and extend your ThingWorx experience:

  1. Addressing the In-house ThingWorx Expertise Gap: Invest in training and development programs to enhance your team’s skills and expertise in ThingWorx.
  2. Troubleshooting Complex Logic: Implement robust debugging mechanisms and leverage best practices to efficiently troubleshoot complex logic in ThingWorx.
  3. Security Settings and Integration: Regularly review and update security measures to mitigate risks, including changing security settings and integrating with Single Sign-On (SSO) and Active Directory (AD) for enhanced security.
  4. Optimizing Integration with Other Systems and Data Sources: Ensure seamless integration with other systems such as ERP, MES, and cloud services, as well as data sources like historian and OPC, to maximize data utilization and interoperability.
  5. Enhancing Mashup Design and Configuration: Develop effective and responsive mashups that are mobile-ready, providing users with intuitive and efficient interfaces for accessing and interacting with data.
  6. Environment Management and Optimization: Develop best practices for managing configuration code (backups, source control), optimizing scalability and performance, and migrating to more powerful databases or cloud platforms as needed.
  7. Building New Functionalities: Extend the capabilities of your ThingWorx applications by building new functionalities on top of existing apps like CWC and AMU.
  8. Migration to Cloud: Explore migration options to cloud platforms for improved scalability, flexibility, and cost-effectiveness.

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4 Signs It’s Time to Upgrade Your ThingWorx Platform

Is your ThingWorx platform keeping up with your evolving needs and industry standards?

Here are four signs that indicate it might be time to consider an upgrade:

  1. Identified Deprecated Features: You notice features no longer supported, like Manufacturing apps or Asset Advisor, that make it difficult to upgrade.
  2. Handling Others’ Configurations: Dealing with configurations done by former team members becomes challenging, leaving you afraid of the risks from an upgrade.
  3. Downtime Concerns During Upgrade: Worries about downtime during the upgrade process arise, indicating the need for a smoother upgrade procedure.
  4. Data and Application Migration Challenges: Difficulties moving applications and data between environments (e.g., dev, prod) indicate the need for a process to streamline the upgrade.

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ThingWorx offers immense potential as a platform for companies looking to capitalize on the benefits of IoT technology. However, you often end up owning the code that provides the value to your business. Navigating the complexities of implementation, maintenance, and expansion requires careful planning and adherence to best practices. By addressing common challenges, leveraging key tips for new users, and adopting strategies for ongoing success, companies can maximize the value of their ThingWorx investments and stay at the forefront of IoT innovation. Whether you’re a seasoned expert or just starting out, embracing these principles will undoubtedly pave the way for success in your ThingWorx journey. Partnering with consulting services like Transition Technologies PSC can provide access to seasoned ThingWorx experts who can fill the expertise gap, offer guidance, and accelerate project timelines.

Connect with our IoT experts today

Ready to overcome your ThingWorx challenges and maximize your IoT initiatives? Book a meeting with us today to leverage the expertise of our seasoned ThingWorx experts and embark on a successful IoT journey.

PTC’s trusted partner

A banner graphic depicting Transition Technologies PSC's partnership with ThingWorx platform developer PTC. It is a white graphic with the companies' logos and PTC branded solutions

PTC is an American computer software and services company

With its extensive portfolio of CAD, PLM, IoT, and AR solutions and its fast responsiveness to changing customer needs, the company is recognized as a global technology leader. TT PSC is the first GSI with certification in all three PTC product categories: ThingWorx, Windchill and Vuforia.

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