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What is Jira Service Management?

Jira Service Management is a combination of tools dedicated to programmers with typical helpdesk functionalities, created by a world-class business management solutions provider – Atlassian. The software enables efficient internal and external customer service, smooth task management and information exchange within a team.

System functionality can be extended with additional applications or limited to the most needed solutions – TT PSC Atlassian experts conduct an analysis and then suggest an appropriate toolbox.

Jira Service Management is a Customer Portal for external customers and company employees. A scalable solution – for small businesses and corporations with extensive support lines. Jira Service Management can evolve together with your company. Watch the short video to learn about the most important advantages of the system.

Jira Service Management system Built for DevOps, used by everyone

150.000+ customers
use Atlassian software on a daily basis. The solutions created by two ambitious specialists, Mike Cannon-Brookes and Scott Farquhar, are constantly being improved and extended with new functionalities. This Atlassian tool is now used by small businesses as well as such giants as NASA, Spotify and Coca-Cola.

One of Atlassian’s core values is teamwork,
therefore, the aim of all of their tools is to streamline the workflow between different departments and people within the company. An example can be the Jira and Confluence systems, which were designed to support teams, coordinate work and effectively manage resources, projects and tasks.

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Do you need a free consultation? Contact one of our global representatives

North America

Nate Taylor TT PSC

Nate Taylor

Director of Sales

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Andreas Kratz TT PSC

Andreas Kratz

Head of Business Development & Sales in DACH

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Candy Chao TT PSC

Candy Chao

Head of TTPSC Asia

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Frederic Breque TT PSC

Frederic Breque

Sales Director for Western Europe

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Radosław Kowalczyk TT PSC

Radosław Kowalczyk

Strategic Customers Manager

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Key features of Jira Service Management

Jira Service Management is a self-service solution

Jira Service Management in combination with Confluence allows you to create a database of knowledge, documentation and instructions, thanks to which your customers will find answers to their questions by themselves – fewer requests will go to the support line, and the team of service technicians will be able to deal with only the most important and difficult of them.

Read and see how it works: Customer Portal in Jira Service Management

Do you want to learn more about Jira Service Management?

Complete the form and download the PDF:

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    Add-ons for Atlassian tools

    Atlassian partners have developed more than 600 applications that enable them to extend the functionality of Jira and Confluence. Discover the add-ons created by the TTPSC Atlassian team!

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    The Scheduler Plugin, TTPSC apps
    Excel Connector for Jira, TTPSC app
    Email Task for Jira, TTPSC app
    Vacation Manager for Jira, TTPSC app
    GDPR Compliance for Jira, TTPSC app
    Issue Link Viewer, TTPSC app
    Learn more

    TT PSC Atlassian – a trustworthy team

    The team of TT PSC Atlassian specialists ensures that the functionality of the system is tailored to the individual needs of companies. We offer implementations, training, support and maintenance of applications and dedicated solutions.

    As a Platinum Partner of the Atlassian brand, we have knowledge, experience and broad competences in the implementation and operation of systems.

    Contact us

    Why Jira Service Management by Transition Technologies PSC?

    Mamy WIEDZĘ

    Trust our experience!

    Our specialists create advanced technologies on a daily basis, which makes them react to current changes on the market faster and better. We have experience in cooperation with the biggest brands, supporting them in IoT, AR, PLM or nearshoring areas. We understand specification of different businesses and get down to work immediately. AR solutions developed by our experts make specialists’ work significantly faster, reduce or remove current problems that companies face. If you are interested in cooperation with Transition Technologies PSC and want to try Jira Service Management out in your company, you need to fill in a contact form!

    Our clients’ opinions

    What has been delivered in a final package exceeds my expectations. I haven’t been so pleased with cooperation while doing the job for a long time (…) and moreover, so surprised that cooperation Client <>Programmer works so conveniently.

    Waldemar Szczepański
    and Support Manager

    Transition Technologies PSC is a strong OneSpan partner, which shows not only its full involvement, but also responsibility for entrusted tasks, as well as great professionalism.

    Sylvain Masounave
    Global VP of Engineering
    and Operations at OneSpan

    TT PSC specialists demonstrated high commitment, professionalism and responsiveness. Moreover, their specialist and broad knowledge allowed them to quickly complete tasks. We recommend TT PSC as a strong and reliable partner in the IT industry.

    Mariusz K. Pyrcik
    Business Manager Field Engineering – Eastern Europe & Middle East

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