It’s been six years now since we established our official partnership with Atlassian in 2012. Since then our expertise and professionalism in supporting, maintaining and adjusting this Australian company’s tools was recognized by organizations across the nation and worldwide. Our collaboration with one of the biggest direct sales companies is a great example.

Amway – a dream-come-true story of two friends


Amway was established in the United States over half a century ago by Rich DeVos and Jay Van Andel. However, the two gentlemen knew each other since school days and engaged together in a number of businesses, including even a hamburger stand. In 1949 they created Ja-Ri Corporation (abbr. from their first names), which imported wooden goods from South American countries. But after being introduced to Nutrilite Products Corporation later that year they decided to completely redirect their business. Rich and Jay walked door to door selling food supplements using what is called now a direct sales system. Their actions resulted in such significant profits, that in just a couple of years their distribution network grew to 5,000.


In 1959, as concerns about the stability of Nutrilite grew, they decided to form the American Way Association, or Amway, along with some of their top distributors. They began manufacturing and distributing a concentrated organic cleaner called Frisk. Amway grew rapidly from there and even bought Nutrilite in 19721. Currently the company established by two close friends and business partners operates in over 100 markets worldwide. The organization is currently one of the largest companies in the whole direct sales sector and was ranked no. 29 among the largest privately held companies in the US by Forbes in 2015 based on revenue.


Since the very beginning both founders built their company around four fundamental values: freedom, family, hope and reward. These values are still at the center of Amway’s culture after over half a century, empowering thousands of employees and hundreds of brands across the globe to things that are purposeful – to do wonders.



Amway, use case TTPSC, Jira

Transition Technologies – Unifying Amway’s IT systems through Atlassian tools


Operating in so many markets simultaneously obviously means that Amway and its subsidiary companies have branches all over the world. As a result, employees of one office ended up using completely different systems and tools to perform certain tasks as their counterparts at other locations. Such inconsistency bred countless problems, directly affecting the corporation’s day-to-day operations.


In order to tackle this situation Amway decided to standardize its IT systems around a single platform. Europe was chosen as the proving ground for the trials.


Among the number of systems that were evaluated one stood out significantly: used across a number of European offices, Atlassian software gained high praises from Amway’s staff even before standardization even begun. It’s no secret that Atlassian’s systems are uniquely positioned to be utilized in practically any company in any sector, as close to being completely generic in application as possible. All Atlassian tools are highly reliable and immensely functional. In addition, they can be almost limitlessly enhanced through thousands of extensions available through Atlassian Marketplace. These products are also very simple to use even by people who had no chance to work with them in the past.


It is clear then, why Atlassian quickly became the frontrunner and finally won the competitive race to unify Amway’s numerous IT systems. But why did Amway decide to partner with a relatively little-known Polish company – Transition Technologies PSC – to reshape their IT systems and operations?


The secret lies in TT PSC’s flexible approach to their customers’ needs, openness towards innovative and unconventional solutions as well as their team’s extensive experience in implementing and maintaining Atlassian tools. TT PSC is Atlassian’s Gold Solution Partner which certifies all our activities around Atlassian technology stack to be compliant with that vendor’s best practices. Our experts are also Atlassian-certified, which is proof of their extensive knowledge and significant experience in the field. It would be hard to guess which single one of those reasons was decisive, but altogether these feats convinced Amway that TT PSC is the right partner for the job.



Unifying Amway’s IT systems through Atlassian tools. Transition Technologies PSC

Big challenges and great results


The biggest challenge which lay ahead of the team was setting up an entirely new Jira instance and interconnecting it with existing instances in order to provide a unified standard for the whole platform – and the whole organization. If you were ever tasked performing such an integration you will know it’s not an easy thing. Luckily, our team had experience derived from previous work for similarly large enterprises, which allowed us to perform the whole process seamlessly.


The next step was to unify Amway’s data repositories. We have decided to transfer the entire repository to the Confluence system and store it there. This has allowed us to have created a common and accessible knowledgebase which can be consulted by both Amway’s employees and selected collaborators, whenever they feel the need.


Using software such as Bitbucket, Bamboo or Fisheye has streamlined work of programming teams, which were now able to work on source codes of applications they were building in an easier, more efficient way.


The entire package of licenses, as well as implementation and maintenance of all the aforementioned tools was smoothly delivered by TT PSC’s experts, not disturbing Amway’s daily operations at any point. We have provided online trainings for employees from all over Europe, ensuring they can get the best out of the tools they are using. Support services from our administrators and programmers in the solution of common issues reported by customers are a standard which we uphold and which Amway appreciated as well.



Big challenges and great results. Transition Technologies PSC

The Best Is Yet To Come


Although Frank Sinatra sang about a romantic feeling rather than the collaboration of two businesses (That would be awkward, wouldn’t it?), he couldn’t be more accurate as to the overall feeling and direction of where this cooperation was heading all the way from the start.


It’s easy to see how solutions we implemented improved everyday work and efficiency levels at Amway. What we have already accomplished will further consolidate our businesses’ relationship, which shall result in measurable benefits for both parties. We look to the future with nothing but optimism.


TT PSC team’s effort, commitment, professionalism and reliability have met with much appreciation from Amway. Bartosz Rapacki, Amway’s IT Manager in the Integration Development EIA division summed it up nicely:


And so we turn towards tomorrow to help another one of our satisfied customers, ‘cause »The best is yet to come…«”


1 1972 – Amway bought control of Nutrilite. They acquired full ownership of Nutrilite in 1994.

How useful was this post?

Click on a star to rate it!

Average rating 4.5 / 5. Vote count: 34

No votes so far! Be the first to rate this post.

If you violate the Regulations , your post will be deleted.

    _All posts in this category

    Document Management System at Jira - digital transformation for government, accounting, office and more

    Document System Management is the basis for digitizing business processes. See how it is possible to transfer and archive documents in the Jira…
    Read more

    Project Management in Jira Cloud with Structure and Structure.Gantt

    Among project management applications, you can find simple tools that address a single employee's needs, as well as comprehensive environments for managing an…
    Read more

    Migrating Jira Server to Jira Cloud

    20 years after entering the IT market, Atlassian is still one of the world's leading providers of enterprise software solutions - from test…
    Read more

    Confluence + Linchpin. A modern and functional company intranet

    An intranet improves communication, integrates and gives a sense of belonging. Apart from purely practical advantages, it has a number of assets of…
    Read more

    IT Service Management for business. Service desk with ITIL certificate

    What's the difference between a service desk and a helpdesk; what functionalities does an advanced tool like that have, and what criteria to…
    Read more

    Asset Management in Jira Service Management

    Asset Management is often associated with financial asset management; it can also refer to the management of any fixed assets within a company…
    Read more

    Automatic and manual tests - test management platform based on Jira Software + Xray

    One of the strategic stages of software development work is testing - every single "package" of code should be tested in order to…
    Read more

    Customer Portal in Jira Service Management: notifications, automation, knowledge base, SLA

    The Customer Portal is easy to use, and at the same time it offers advanced configuration possibilities. It is a solution dedicated to…
    Read more

    Jira Service Desk becomes Jira Service Management. New name, more possibilities.

    The year 2020, and especially its end, is the time of changes announced by the producer of Jira software. Recently, we have heard…
    Read more

    Jira Cloud vs Jira Server

    What does Jira Cloud have that Jira Server doesn’t? What benefits does it offer, what functionalities are worth noting, and do both these…
    Read more

    BigPicture 8.0 – a new, better version of the PMO add-on for Jira Software

    BigPicture by SoftwarePlant, a new version of the project management and PMO development addendum in Jira, is coming. What changes will it bring?…
    Read more

    Agility. All you need to know about the agile methodology

    What actually is agile? How did it all start? What are the principles that characterise this working method, how does it differ from…
    Read more

    How do Jira and Confluence help you build your Information Security Management System?

    The turn of June and July 2019 was an intense time for us. Due to the increasingly dynamic development of companies in the…
    Read more

    What software should you choose to work remotely?

    At a time of the coronavirus threat, the ability to work from home is no longer a privilege, but a necessity. The employees…
    Read more

    Jira Core – a tool for effective work and project management for the marketing team

    A good marketing team consists of people who have different, complementary skills: content, SEO, paid campaigns specialists, graphic designers, developers, analysts, PR or…
    Read more

    Project Management Office in your company

    We respond to the expectations of professional project management practices in business environments, offering a complete PMO solution implementation, within the Atlassian tools…
    Read more

    Atlassian Summit 2020 – we’ll be there!

    After a two-year break we return to the Atlassian Summit as sponsors of the event. In Las Vegas, Tomasz Pabich, Project Manager, will…
    Read more

    Jira as CRM system

    Jira by Atlassian is software well-known all over the world; it is associated mainly with solutions for developer teams. The tool can be…
    Read more

    Program for business trip expense reports – Jira

    Settling local and overseas business trip expenses is a process that companies would like to go through in possibly the least complicated and…
    Read more

    Logging work time - timesheets in the Jira system

    Timesheet processing, time tracking in Jira? No problem! If your company uses software by Atlassian, you don't have to invest in new solutions…
    Read more

    Vacation management in Jira. Explore the possibilities of Vacation Manager

    A vacation management program that is easy to use, affordable, and enables the finalization of the entire process without the need to print…
    Read more

    Atlassian Open 2019 – news, thoughts

    A strong emphasis on cloud solutions, customer-focused narration as well as promoting the idea of being “open”. What happened during Atlassian Open 2019…
    Read more

    Confluence by Atlassian – opinions and the most important functionalities from users' point of view

    Based on implementation in Transition Technologies Capital Group currently hires nearly 1000 employees working in broadly understood advanced technology field.
    Read more

    Atlassian Summit 2019 – summary, trends, changes

    Atlassian Summit is an annual even organized by an Australian producer of software for work management, among which the most popular ones are…
    Read more

    DevOps – from trend to standard

    DevOps idea appeared in IT field already in 2009 and since then, it has been systematically entering global business world as a method…
    Read more

    Jira Data Center – solution which does not let down. What is it and why is it worth investing in?

    Regardless of implemented tools, every company needs an environment where they can embed their own processes and manage them. A perfect tool for…
    Read more

    _Let’s get in touch

    Contact us