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What is Remote Expert?

Everyone has access to an experienced expert!

Are you wondering if there is a way to share the knowledge and skills of your experts with your less-experienced technicians in a seamless and easy-to-consume way? The sharing of tribal knowledge, especially on-demand, can be a daunting challenge. Quite often, the knowledge is lost when the expert retires, or it is never captured correctly or effectively. This vertically agnostic challenge is further magnified when the expert is remotely located.

The solution is Remote Expert. It allows the most experienced employees in the company to assist their less experienced colleagues, without leaving their current location. Remote Expert, using Augmented Reality, allows for faster repairs of broken equipment and machinery in real time, without the need for the physical presence of the expert. Leveraging Remote Expert enables companies to share the skills and experience of their experts in a fluid way, shortening down times, reducing errors, and increasing morale and confidence. Watch a short video about Remote Expert.

Increase business efficiency with Remote Expert!

Remote Expert increases work safety and reduces expenses by eliminating mistakes and shortening process and production times. When leveraged by professional technicians, Remote Expert can have a significant impact on the bottom line.

Traditional activities related to repairs often means getting through a stack of documents or paper manuals. During repair work, experts and less-skilled technicians alike are expected to review documentation at the same time as they are performing particular actions. In many cases, their hands are full of paperwork, blueprints, and schematics, when their hands should be free to get the job done. This is the traditional method of work, but it is inefficient, potentially dangerous, and leaves the door open for countless errors.

Remote Expert, which leverages Augmented Reality, provides constant access to virtual documents and a history of repairs, and makes it possible for every employee to find particular repair data within a short time.

Read more about Remote Expert in the article, „Businesses development with the use of Remote Expert”..

Try Remote Expert with HPE MyRoom FOR FREE

We offer free 3-month access to full HPE MyRoom version. We will also support you with compatibility check and implementation.

What is involved?

Access to two five-person capacity virtual rooms that allow for many to many conversations.
Registration of one mobile (Android, iOS or RealWear HMT-1) streaming device for 90 days.





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    Do you need a free consultation? Contact one of our global representatives

    North America

    Nate Taylor TT PSC

    Nate Taylor

    Director of Sales

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    Germany

    Andreas Kratz TT PSC

    Andreas Kratz

    Business Development Manager

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    Taiwan

    Candy Chao TT PSC

    Candy Chao

    Head of TTPSC Asia

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    France

    Mohamed Ennassiri TT PSC

    Mohamed Ennassiri

    Business Development Manager

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    Poland

    Radosław Kowalczyk TT PSC

    Radosław Kowalczyk

    Strategic Customers Manager

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    Remote expert advantages

    Reduce human error rates by 30%

    Increase in work efficiency by up to 40%

    First-time-fix indicator increase – immediate repair

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    Improve staff utilization according to their skillset and know-how

    Elimination of unnecessary expenses connected with transfer of an expert

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    Improve your customers’ satisfaction with your products and services

    What does Remote Expert include?

    Remote Expert comprises a few technological solutions. Those tools make it possible for you to use all the Remote Expert’s capabilities.

    You can operate or repair a machine with the use of RealWear HMT -1 having your hands free as all the necessary information can be seen in real time in front of your eyes. Vuforia Studio using modern technologies of Augmented Reality makes it possible to create your own projects customized to the needs of your company. With Jira Service Management you will have a full control over tasks as well as all the necessary information in one place. You can meet your Remote Expert anytime in HPE MyRoom – a virtual room, where you can invite any number of people to, and solve your problem with the use of Augmented Reality!

    realwear hmt-1

    The first computer in the world to be worn on your head. Voice-controlled and adjusted to work at a production hall.

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    vuforia studio

    Super-modern tool for creating projects with the use of Augmented Reality.

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    Jira Service Management

    Smooth internal and external customer service, smooth task management and efficient information flow.

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    HPE Myroom

    It allows for a direct cooperation with clients or other specialists in a virtual room.

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    Do you want to learn more?
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    Functions of Remote Expert

    Instant Remote Expert Enables remote assistance via ‘I-see-what-you-see’ technology. The expert can remotely see what the technicians sees, in real time.

    One integrated software for performing tasks, employee management and work progress monitoring.

    Intuitive insight, manage operational parameters, allowing for better and faster situational analysis.

    Easy access to digital knowledge sources, documentation, and manual instructions.

    Let's also check our proprietary solution - SkillWorx

    Discover SkillWorx, created to answer the needs of Industry 4.0.

    SkillWorx is a perfect digital tool for quality controllers, service technicians, warehousemen, assemblers, and a reliable support in training and onboarding.

    Learn more
    SkillWorx
    '

    Why Remote Expert by Transition Technologies PSC?

    we have KNOWLEDGE

    Trust our experience!

    Our specialists create advanced technologies on a daily basis, which makes them react to current changes on the market faster and better. We have experience in cooperation with the biggest brands, supporting them in IoT, AR, PLM or nearshoring areas. We understand specification of different businesses and get down to work immediately. AR solutions developed by our experts make specialists’ work significantly faster, reduce or remove current problems that companies face. If you are interested in cooperation with Transition Technologies PSC and want to try Remote Expert out in your company, you need to fill in a contact form!

    Our clients’ opinions

    What has been delivered in a final package exceeds my expectations. I haven’t been so pleased with cooperation while doing the job for a long time (…) and moreover, so surprised that cooperation Client <>Programmer works so conveniently.

    Waldemar Szczepański
    Service
    and Support Manager

    Transition Technologies PSC is a strong OneSpan partner, which shows not only its full involvement, but also responsibility for entrusted tasks, as well as great professionalism.

    Sylvain Masounave
    Global VP of Engineering
    and Operations at OneSpan

    TT PSC specialists demonstrated high commitment, professionalism and responsiveness. Moreover, their specialist and broad knowledge allowed them to quickly complete tasks. We recommend TT PSC as a strong and reliable partner in the IT industry.

    Mariusz K. Pyrcik

    Business Manager Field Engineering – Eastern Europe & Middle East

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