Contact&Call Center system for companies
Jira Service Management + AWS Connect
A comprehensive software solution for service teams based on combining Jira Service Management (formerly: Jira Service Desk) with the AWS Connect solution. Experience a coherent platform for call handling and request management. It’s an advanced ITSM solution with call center functionality.
ITSM software + call center
The implementation of Jira Service Management system which is integrated with AWS Connect provides an advanced call management environment that can be adapted to the individual needs of the organization. The solution is scalable so the customers can choose only the functionalities that they need. Over time, the software can be extended with new functionalities, it is possible to increase the number of users as well.
For the service team
- Incident and change management
- Budget management
- Possibility of creating documentation for customers
- Database of template messages to customers
- Email support
- Call handling
- Configurable chat bot for calls (after agent working hours)
- Changing text to audio
- Automatic recording of calls
- Creation of paths for the caller – according to the company scenario
- CSAT surveys
- Clear workflows.
- Reports and statistics generated by the system
- Notification about new tickets
- Possibility to implement different language versions of the dashboard for customers.
- Easy-to-use Customer Portal
- Access to the knowledge base and the possibility to search for answers
- Telephone contact with a service agent
- Access to the platform via mobile devices
- Clear messages and various methods of contact with service technicians (tickets, chat bot or phone call)
- Possibility to assess the quality of service
- Possibility of filing a complaint
- Feedback, which ensures that every attempt of contact is noticed
- System available in different language versions
- User-friendly interface.
Contact us if:
Business Unit Manager at Transition Technologies PSC
You can trust us!
We are a Platinum Partner of Atlassian, the producer of Jira Service Management software and an official AWS Partner.
We have over 10 years of experience in providing IT services and solutions to companies both in Poland and abroad.
Our company is a team of 600 specialists in various IT solutions.
The implementation will be conducted by certified Atlassian and AWS experts.